Conflict Management and Conflict Resolution in the Workplace

Course Overview

• Course Title: Conflict Management and Conflict Resolution in the Workplace
• Instructor: Bespoke Learning Solutions
• Target Audience:
  • Employees
  • Managers
  • Team Leaders
  • Human Resources Professionals
• Prerequisites: None

Curriculum Highlights

• Key Topics Covered:
  • Introduction to Conflict Management
  • Understanding the Dimension of Conflict
  • Preventing Conflict
  • Strategies for Communication
  • Association of Personality Type and Conflict in Workplace
  • Understand the Art of Body Language
  • The Conflict Management Strategy
  • Techniques for Handling Conflicts in Various Circumstances
  • Patching Things Up
  • Maintaining a Positive Workplace Culture for Sustainability
• Key Skills Learned:
  • Turn Tension into Productive Synergy
  • Enhance Anger Management Skills
  • Foster a Positive, Thriving Work Environment
  • Build Emotional Intelligence in Conflict Resolution
  • Master Effective Communication Techniques
  • Learn the Five Conflict Management Styles
  • Understand the Five-factor Model of Personality
  • Master the Art of Body Language
  • Identify Causes of Workplace Conflict
  • Resolve Conflict and Rebuild Relationships
  • Promote a Positive Work Environment

Course Format

• Duration: 2.5 hours on-demand video
• Format: Self-paced online course
• Resources:
  • Access on mobile and TV
  • Certificate of completion
  • Supplemental materials
  • Course notes
  • Quizzes
  • Writing assignments with feedback
  • Tutor support
  • Conflict Management at Work audiobook

Special Offer (If Applicable)

• Limited Time Coupon Code: N/A