820-605: Cisco Customer Experience (CX) Specialist Exam

Course Overview

• Course Title: 820-605: Cisco Customer Experience (CX) Specialist Exam
• Instructor: MD ZAHEDUL ISLAM
• Target Audience:
  • Customer success managers
  • Account managers
  • Other professionals enhancing customer experience
• Prerequisites: N/A

Curriculum Highlights

• Key Topics Covered:
  • Understanding Customer Success
  • Customer Journey Mapping
  • Engagement Strategies
  • Adoption and Utilization
  • Metrics and Success Plans
  • Renewals and Expansion
• Key Skills Learned:
  • Implementing customer success strategies
  • Effectively engaging with customers
  • Analyzing customer health
  • Creating actionable success plans
  • Driving adoption of Cisco technologies

Course Format

• Duration: N/A
• Format: Self-paced online course
• Resources:
  • 2 practice tests
  • Access on mobile