Course Overview
- Course Title: Как управлять культурными различиями в международной команде
- Instructor: Viktor Pritula
- Target Audience: Professionals working in multicultural environments, HR personnel, team leaders, and individuals interested in cross-cultural competence.
- Prerequisites:
- Interest in working in an international environment
- Willingness to analyze your own communication style
- Basic understanding of HR or teamwork (desirable but not mandatory)
- Internet access for viewing recordings and completing assignments
- Desire to develop soft skills and cross-cultural competence
Curriculum Highlights
- Key Topics Covered:
- Understanding International Culture and Its Importance
- Communication: Contexts, Small Talk, and Communication Styles
- Feedback and Performance Review in Different Cultures
- Negotiations and Argumentation: How to Convince Someone from Another Culture
- Leadership and Hierarchy: Perceptions of Power
- Decision Making: Democracy vs. Authoritarianism
- Conflicts: Emotions, Constructive Disagreements, and Resolving Differences
- Perception of Time: Planning and Punctuality in Different Countries
- Key Skills Learned:
- Understanding how cultural differences affect work processes, communication, and decision-making in international teams
- Using cultural difference maps (e.g., Hofstede's model or Erin Meyer's model) to assess and adapt behavior
- Effective communication with colleagues from different countries, avoiding misunderstandings and conflicts
- Giving and receiving feedback considering cultural norms
- Conducting negotiations and arguing your position, adapting to different perception and persuasion styles
- Understanding leadership models in different countries and properly building hierarchy, delegation, and interaction with management
- Learning how decisions are made, trust is built, and interactions are handled in stressful situations in different cultures
- Managing constructive conflict, arguing respectfully, and using emotional intelligence
- Adapting work processes, planning, and meetings to the perception of time in different cultures
Course Format
- Duration: 4.5 hours on-demand video
- Format: Self-paced online course
- Resources:
- Access on mobile and TV
- Closed captions
- Audio description in existing audio
- Certificate of completion