Как управлять культурными различиями в международной команде

Course Overview

• Course Title: Как управлять культурными различиями в международной команде
• Instructor: Viktor Pritula
• Target Audience: Professionals working in multicultural environments, HR personnel, team leaders, and individuals interested in cross-cultural competence.
• Prerequisites:
  • Interest in working in an international environment
  • Willingness to analyze your own communication style
  • Basic understanding of HR or teamwork (desirable but not mandatory)
  • Internet access for viewing recordings and completing assignments
  • Desire to develop soft skills and cross-cultural competence

Curriculum Highlights

• Key Topics Covered:
  • Understanding International Culture and Its Importance
  • Communication: Contexts, Small Talk, and Communication Styles
  • Feedback and Performance Review in Different Cultures
  • Negotiations and Argumentation: How to Convince Someone from Another Culture
  • Leadership and Hierarchy: Perceptions of Power
  • Decision Making: Democracy vs. Authoritarianism
  • Conflicts: Emotions, Constructive Disagreements, and Resolving Differences
  • Perception of Time: Planning and Punctuality in Different Countries
• Key Skills Learned:
  • Understanding how cultural differences affect work processes, communication, and decision-making in international teams
  • Using cultural difference maps (e.g., Hofstede's model or Erin Meyer's model) to assess and adapt behavior
  • Effective communication with colleagues from different countries, avoiding misunderstandings and conflicts
  • Giving and receiving feedback considering cultural norms
  • Conducting negotiations and arguing your position, adapting to different perception and persuasion styles
  • Understanding leadership models in different countries and properly building hierarchy, delegation, and interaction with management
  • Learning how decisions are made, trust is built, and interactions are handled in stressful situations in different cultures
  • Managing constructive conflict, arguing respectfully, and using emotional intelligence
  • Adapting work processes, planning, and meetings to the perception of time in different cultures

Course Format

• Duration: 4.5 hours on-demand video
• Format: Self-paced online course
• Resources:
  • Access on mobile and TV
  • Closed captions
  • Audio description in existing audio
  • Certificate of completion