Course Overview
- Course Title: Excellence in Crisis Management & BCP
- Instructor: Arun Singhal B-Tech, MBA (IIM-B), Unilever, J&J, Danone, IIMU, Cello
- Target Audience: [List target audience demographics or skill levels]
- Prerequisites: None
Curriculum Highlights
- Key Topics Covered:
- What is Crisis Management?
- Case Studies of Excellence in Crisis Management
- What is Business Continuity Planning and how is it related to Crisis Management?
- How to build excellence in Crisis Management
- BCP & Crisis Management
- Develop a Crisis Management Plan
- Form a Dedicated Crisis Management Team
- Conducting a Risk Audit
- Implementing Preventive Measures
- Developing Crisis Communication Plan
- Leverage Multi-Channel Communication
- Monitor & Respond in Real-Time
- Rapid Response & Decision-Making
- Conducting a Post-Mortem Analysis
- Refining & Updating Crisis Plans
- Train & Educate Teams Continuously
- Encourage a Proactive Mindset
- Establishing a strong leadership in crisis
- Key Skills Learned:
- Crisis Management
- Business Continuity Planning
- Risk Audit
- Crisis Communication
- Real-Time Monitoring and Response
- Post-Mortem Analysis
- Leadership in Crisis
Course Format
- Duration: 6 hours on-demand video
- Format: Self-paced online course
- Resources:
- 45 downloadable resources
- Access on mobile and TV
- Certificate of completion