Course Overview
- Course Title: Generative AI in Customer Support: Scale Smarter, Serve Better
- Instructor: Anton Voroniuk (GenAI Expert, trusted by 900,000+ students)
- Target Audience:
- Business owners scaling customer support operations
- Decision makers seeking efficiency and conversions
- Startup founders exploring automation
- Managers improving support team productivity
- Professionals curious about AI in customer service
- Prerequisites:
- No technical background required
- Basic familiarity with online customer support tools (helpful but not mandatory)
Curriculum Highlights
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Key Topics Covered:
- AI transformation in customer support (satisfaction, conversions, scalability)
- Tidio platform fundamentals: Lyro AI, chatbots, and automations
- AI-powered conversation setup and automation workflows
- Customer journey personalization (triggers, segments, behavior data)
- Balancing AI automation with human support (trust-building strategies)
- Real-world AI use cases from leading brands
- ROI measurement: Resolution rates, CSAT (Customer Satisfaction Score), and scaling strategies
- Platform evaluation: Choosing the right customer support AI tools
- Tidio dashboard setup: Live chat, email integration, and AI bot configuration
- NLP-driven chatbots for dynamic customer interactions
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Key Skills Learned:
- Implementing AI chatbots for 24/7 customer support
- Designing automated customer journeys with AI triggers
- Integrating live chat and email with AI tools
- Analyzing customer behavior data for personalized support
- Measuring AI impact on support KPIs (resolution time, CSAT, conversions)
- Applying best practices for human-AI handoffs
- Evaluating AI ROI in customer service operations
Course Format
- Duration:
- 1.5 hours on-demand video
- Role-play exercises for practical application
- Format:
- Self-paced online course (lifetime access)
- Mobile and TV compatibility
- Resources:
- Step-by-step Tidio AI feature walkthroughs
- Practical demos: From basic chatbots to advanced automations
- Case studies of real-world AI success stories
- Certificate of completion
- Downloadable materials (N/A – not explicitly listed)