CCO: Chief Customer Officer: CX Journey, Success & Care 2025

Course Overview

• Course Title: CCO: Chief Customer Officer: CX Journey, Success & Care 2025
• Instructor: Mike Pritula
• Target Audience:
  • Professionals aspiring to become Chief Customer Officers (CCOs)
  • Customer service managers and team leads
  • Business leaders looking to enhance customer experience strategies
• Prerequisites:
  • Basic Understanding of Customer Service Operations
  • Communication & Leadership Skills
  • Problem-Solving Abilities
  • Familiarity with Customer Satisfaction Metrics (NPS, CSAT, CES)
  • Experience with CRM or Customer Support Tools (Zendesk, Salesforce, Intercom)
  • Basic Business & Strategy Knowledge
  • Time Management & Organization Skills
  • Interest in Digital Transformation & AI
  • Desire to Improve Customer Experience
  • Motivation to Lead & Innovate in Customer Care

Curriculum Highlights

• Key Topics Covered:
  • Conduct Comprehensive Audits of Customer Service Performance
  • Develop and Implement Customer Service Strategies
  • Build and Lead High-Performing Support Teams
  • Optimize Customer Service Processes
  • Utilize Key Metrics for Service Quality Monitoring
  • Manage Conflicts and Handle Difficult Clients Professionally
  • Foster Collaboration Across Departments
• Key Skills Learned:
  • CCO Role & Responsibilities
  • Customer Service Strategy
  • Customer Success & Loyalty
  • Service Process Optimization
  • Customer Analytics & Metrics
  • Handling Difficult Customers
  • Future of CX & Innovation

Course Format

• Duration:
  • 3 hours on-demand video
  • 1 article
  • 10 downloadable resources
• Format: Self-paced online course
• Resources:
  • Access on mobile and TV
  • Closed captions
  • Audio description in existing audio
  • Certificate of completion