Course Overview
- Course Title: Root Cause Analysis: 5 Whys Diagram
- Instructor: Robert Chapman
- Target Audience:
- Employees
- Managers
- Business Owners
- Prerequisites:
- None. We will work with you throughout the course
- No prior root cause analysis knowledge is required
- Course built to be open to all levels
Curriculum Highlights
- Key Topics Covered:
- What is root cause analysis?
- Fundamentals of the 5 Whys Diagram (purpose, importance)
- Breakdown of the categories, history of and when to use the tool
- How to build and deploy this diagram
- LIVE demonstrations of the diagram in action
- Hints and tips on how to maximize chances of success
- Key Skills Learned:
- Deploying the 5 Whys Diagram
- Identifying what is going wrong in operations
- Identifying why these areas are going wrong
- Finding potential solutions for each problem area
- Deploying long-term fixes
Course Format
- Duration: 2 hours on-demand video
- Format: Self-paced online course
- Resources:
- Assignments
- 4 downloadable resources
- Access on mobile and TV
- Certificate of completion