Customer Service with ChatGPT: AI-Driven Customer Care

Course Overview

Course Title: Customer Service with ChatGPT: AI-Driven Customer Care
Instructor: Andrii Piatakha
Target Audience:
- Forward-thinking professionals
- Businesses
- Seasoned customer service professionals
- Business owners
Prerequisites:
- Basic understanding of customer service principles
- Interest in leveraging AI for enhancing customer interactions
- Ability to analyze data for improving ChatGPT performance
- No programming experience is needed for this course

Curriculum Highlights

Key Topics Covered:
- Understanding ChatGPT's capabilities in customer service
- Applications of ChatGPT in enhancing customer interactions
- Examples of ChatGPT in real-world customer service scenarios
- Utilizing ChatGPT for automating responses
- Tailoring ChatGPT for specific customer service needs
- Strategies for efficient handling of customer inquiries
- Best practices for integrating ChatGPT into workflows
- Overcoming challenges in implementing ChatGPT
- Case studies of successful ChatGPT implementations in e-commerce
- Case studies of ChatGPT in healthcare applications
- Case studies of ChatGPT in finance industries
- Benefits of using ChatGPT for customer retention
- Enhancing customer satisfaction with ChatGPT
- Personalizing interactions using ChatGPT
- Techniques for maintaining a natural conversation with ChatGPT
- Role-playing scenarios for practical learning
- Handling customer complaints using ChatGPT
- Assisting with product issues through ChatGPT
- Answering service-related queries with ChatGPT
- Strategies for maintaining a positive user experience
- Implementing conversational design principles
- Ensuring consistency in ChatGPT's tone and language
- Using ChatGPT analytics for response accuracy
- Analyzing metrics to improve ChatGPT performance
- Strategies for addressing user queries proactively
- Personalizing interactions to enhance engagement
- Continuous improvement based on customer feedback
- Agile adaptation of ChatGPT to user needs
- Defining KPIs for measuring ChatGPT effectiveness
- Establishing benchmarks for response accuracy
- Incorporating feedback loops for improvement
- Designing a ChatGPT implementation plan
- Setting up ChatGPT for Revolut support via Slack
- Demo on handling common customer requests in Revolut
- Practical exercises on crafting ChatGPT responses
- Enhancing customer success with AI tools like ChatGPT
Key Skills Learned:
- Automating responses with ChatGPT
- Handling customer inquiries efficiently
- Integrating ChatGPT into workflows
- Analyzing ChatGPT performance metrics
- Personalizing customer interactions
- Maintaining natural conversations with ChatGPT
- Addressing user queries proactively
- Continuous improvement of ChatGPT based on feedback
- Implementing conversational design principles
- Ensuring consistency in ChatGPT's responses
- Enhancing customer satisfaction and retention

Course Format

Duration: 3.5 hours on-demand video
Format: Self-paced online course
Resources:
- 3 articles
- Access on mobile and TV
- Certificate of completion