Course Overview
- Course Title: Mastering Complete ServiceNow Administration Course!
- Instructor: Uday Gadiparthi
- Target Audience:
- Aspiring ServiceNow administrators and IT professionals
- ServiceNow users seeking to advance their role to a platform administrator position
- Individuals interested in leveraging ServiceNow as an administrator to improve organizational efficiency
- Prerequisites: No Programming experience is required
Curriculum Highlights
- Key Topics Covered:
- ServiceNow Fundamentals
- Instance Management
- User and Role Management
- Form and List Configuration
- Service Catalogs & Request Management
- Change, Incident, Problem, and Knowledge Management
- Reports & Dashboards
- Automation with Workflows & Flow Designer
- Instance Security & Data Policies
- Key Skills Learned:
- Managing ServiceNow instances effectively
- User provisioning and role creation
- Customizing forms, lists, and fields
- Building and managing service catalogs and items
- Configuring ITSM modules
- Developing reports and dashboards
- Automating processes with workflows and flow designer
- Ensuring data integrity and instance security
Course Format
- Duration: 38 hours on-demand video
- Format: Self-paced online course
- Resources:
- 1 downloadable resource
- Access on mobile and TV
- Certificate of completion