Course Overview
- Course Title: Total Quality Management: Certification
- Instructor: Robert Chapman
- Target Audience:
- Professionals seeking to improve organizational quality
- Business managers and leaders
- Quality management practitioners
- Prerequisites: None
Curriculum Highlights
- Key Topics Covered:
- Fundamentals of Quality (TQM, Quality, Continuous Improvement)
- 8 principles of Total Quality Management
- 8 steps to deliver Total Quality Management
- Tools and techniques for TQM projects
- Key Skills Learned:
- Deploying a Total Quality Management project
- Embedding quality into processes
- Changing organizational culture to focus on quality
- Continually improving organizational performance
- Instilling operational excellence
Course Format
- Duration: 5 hours on-demand video
- Format: Self-paced online course
- Resources:
- Assignments
- 8 downloadable resources
- Access on mobile and TV
- Certificate of completion