Sales & Service Data Analysis & Analytics Expert Certificate

Course Overview

• Course Title: Sales & Service Data Analysis & Analytics Expert Certificate

• Instructor: MTF Institute of Management, Technology and Finance

• Target Audience:

  • Managers
  • Business professionals
  • Data analysts
  • Individuals interested in sales and service data analysis

• Prerequisites:

  • For a better learning experience, it is suggested to use a laptop / mobile phone / pen and paper for taking notes, highlighting important points, and making summaries to reinforce your learning.

Curriculum Highlights

• Key Topics Covered:

  • Data Analysis
  • Data Collection and Acquisition
  • Data Cleaning and Preparation
  • Introduction to Data Analysis in Sales & Service
  • Sales Forecasting & Performance Analysis
  • Customer Behaviour and Retention Analysis
  • Data-Driven Decision Making in Service Management

• Key Skills Learned:

  • Statistical Analysis
  • Critical Thinking
  • Data Visualization
  • Proficiency in Excel, SQL, Python, and Tableau
  • Customer Segmentation
  • Sales Pipeline Analysis
  • Conversion Rate Optimization
  • Churn Prediction
  • Service Efficiency Improvements

Course Format

• Duration: 3.5 hours on-demand video
• Format: Self-paced online course
• Resources:
  • 33 articles
  • 17 downloadable resources
  • Access on mobile and TV
  • Certificate of completion