Manager Conversations: 1-on-1s, Feedback, Conflict [EN]

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The Manager Conversations: 1‑on‑1s, Feedback, Conflict Udemy course, taught by HR veteran Mike Pritula (also listed under the PapaHR brand), teaches managers how to turn everyday talks into high‑impact performance tools. Updated July 2026, this free online course covers structured one‑on‑ones, constructive feedback, burnout diagnosis, and conflict‑resolution techniques that directly improve team output. Learners leave with a Udemy certificate and a ready‑to‑use conversation schedule, making it one of the most practical people‑management trainings available today.

What You'll Learn

• Build seven distinct one‑on‑one formats that generate actionable results for any team.
• Master a six‑step corrective‑feedback model that motivates without demotivating.
• Learn to differentiate feedback from formal evaluation and deliver it continuously.
• Understand how to diagnose burnout and intervene before performance drops.
• Create a systematic mentor‑matching process using critical success factors.
• Implement deliberate ending strategies for mentoring relationships.
• Analyze early conflict escalation signs and choose negotiation or mediation paths.
• Apply six levels of delegation to empower team members without micromanaging.

Course Details

• Instructor: Mike Pritula (PapaHR) – HR leader, PHRi and SHRM‑CP certified.
• Rating: 4.6 stars (based on student reviews).
• Language: English (en‑US).
• Certificate: Yes, Udemy Certificate of Completion.
• Includes: Lifetime access to 40 lessons, active instructor Q&A support, downloadable conversation scripts and delegation frameworks.

What This Course Covers

Competency Foundations

• Active listening, communication, and empathy taught as separate, trainable skills.
• Navigation, influence, and negotiation fundamentals for manager‑level impact.
• Integrity, ethics, and accountability in people‑related decisions.
• Critical thinking, networking, and giving unsolicited advice techniques.

Weekly Rhythm & One‑on‑One Formats

• Seven structured one‑on‑one formats, including burnout diagnosis and conflict conversation.
• Building relational trust so team members share honest feedback.
• Coaching mode vs. mentoring mode and when each is appropriate.
• Scheduling the meeting as a non‑optional, performance‑driving rhythm.

Feedback Cycle & Continuous Improvement

• Why managers avoid feedback and how to break the cycle.
• Four common obstacles to feedback and step‑by‑step removal strategies.
• Six‑step daily feedback process and how to request feedback yourself.
• Scaling feedback loops across the organization and adapting to personality types.

Mentoring System & Relationship Management

• Matching mentors to mentees using critical success factors, not goodwill.
• First‑meeting boundaries, learning‑style identification, and progress tracking.
• Seven mentoring scenarios from novice to bored high‑performer.
• Deliberate termination of mentoring relationships to maintain effectiveness.

Conflict Resolution & Escalation Management

• How conflict forms, escalates, and the algorithm for resolution.
• Managerial reaction guidelines, including handling nepotism and office politics.
• Conflict likelihood assessment test and interpretation.
• Negotiation versus mediation pathways and practical role‑play examples.

Teaching the Whole System to Your Managers

• Gallup and Google research insights applied to people management.
• Ten core competencies and six delegation levels for manager development.
• Team stages, dysfunctions, and situational leadership models.
• Engagement, wellbeing metrics, and business‑writing best practices for managers.

Who Should Take This Course

• New managers promoted from within their current team.
• Team leads whose one‑on‑ones have become status‑only updates.
• Managers who hoard feedback for annual reviews.
• Department heads facing unresolved interpersonal conflicts.
• Founders or first‑time people managers lacking a mentorship model.

Prerequisites

• No prior experience needed — this course is beginner‑friendly for anyone stepping into a managerial role.
• Recommended: basic understanding of your organization’s performance metrics and a willingness to practice active listening.

Why Enroll in This Course

Enrolling now grants access to a comprehensive people‑management system without paying a cent, thanks to a free coupon that offers 100 % off for a limited time. The course’s blend of theory, AI‑enhanced tools, and ready‑to‑use templates sets it apart from generic leadership trainings. With lifetime access, learners can revisit the material whenever new team challenges arise, ensuring lasting value beyond the initial study period.

Course Highlights

• Lifetime access to all 40 video lessons and downloadable resources.
• Self‑paced learning allows you to practice conversation scripts on your own schedule.
• Udemy Certificate of Completion validates your new managerial competencies.
• Active Q&A support from Mike Pritula provides personalized guidance.
• Practical templates for one‑on‑ones, feedback, mentoring, and conflict resolution.
• AI‑driven insights integrated into the curriculum for modern HR practices.

Frequently Asked Questions

Q: Is this course really free?
A: Yes, the course can be accessed at no cost when you apply the current free‑coupon promotion on Udemy. The offer provides a 100 % discount for the entire course duration, allowing you to complete all lessons without payment.

Q: What will I learn in this manager conversations course?
A: You will master structured one‑on‑one formats, a six‑step feedback model, burnout detection, mentor matching, conflict escalation detection, and six levels of delegation. Each skill is presented with actionable scripts and real‑world examples to apply immediately in your team.

Q: Do I get a certificate after completing this course?
A: Upon finishing all lessons and passing the optional practice exercises, Udemy issues a Certificate of Completion that you can share on LinkedIn or include in your professional portfolio.

Q: Is this course suitable for beginners?
A: Absolutely. The curriculum starts with foundational competencies such as active listening and empathy, then builds toward advanced topics like negotiation and delegation, making it ideal for new managers and seasoned leaders alike.

Q: How long do I have to enroll for free?
A: The free‑coupon promotion is available for a limited period, typically a few weeks, and may expire without notice. Enrolling promptly ensures you lock