Omnichannel Sales & Service Management: Professional Diploma

Course Overview

• Course Title: Omnichannel Sales & Service Management: Professional Diploma
• Instructor: Md. Aliful Islam
• Target Audience:
  • Sales and service professionals
  • Business owners and managers
  • Marketing and customer experience specialists
  • Individuals aiming to stay ahead in the digital-first business environment
• Prerequisites: Interest in Omnichannel Sales and Customer Service

Curriculum Highlights

• Key Topics Covered:
  • Omnichannel Fundamentals
  • Customer Journey Mapping
  • Sales Strategies for Success
  • Service Excellence
  • Technology & Tools
  • Metrics & Analytics
• Key Skills Learned:
  • Understand the core principles of omnichannel sales and service management.
  • Analyze customer behaviors, expectations, and preferences across multiple channels.
  • Design effective omnichannel sales frameworks.
  • Implement strategies for providing consistent and seamless customer support.
  • Develop a customer-centric approach.
  • Utilize data analytics to track, measure, and improve omnichannel performance.
  • Integrate technology platforms, including CRM and automation tools.
  • Optimize marketing and sales campaigns.
  • Identify and address common challenges in managing omnichannel sales operations.
  • Leverage social media, email, and other digital channels.
  • Create actionable strategies for aligning in-store and online sales channels.
  • Build and manage a cross-functional team.
  • Ensure brand consistency across all communication and service platforms.

Course Format

• Duration: 2 hours on-demand video
• Format: Self-paced online course
• Resources:
  • Access on mobile and TV
  • Certificate of completion