Udemy Coupons
Blog
Enable dark mode
Add Coupon
Enable dark mode
Business
Mastering Customer Service: Call Control Strategies 2.0
D
Dr. José Prabhu J
5/6/2025
·
1 min read
Course Overview
Course Title:
Mastering Customer Service: Call Control Strategies 2.0
Instructor:
Dr. José Prabhu J
Target Audience:
Sales and customer success professionals
Seasoned professionals or new to the field
Prerequisites:
Basic skills and ideas of Customer Services
Curriculum Highlights
Key Topics Covered:
Foundations of Effective Call Control
Active Listening and Effective Questioning
Managing Customer Expectations
Controlling the Flow of Conversations
Professionalism and Tone Management
Effective Issue Resolution Strategies
Overcoming Objections and Difficult Situations
Mastering Efficiency and Call Closure
Key Skills Learned:
Demonstrate effective call control techniques
Apply active listening and strategic questioning
Set and manage customer expectations
Utilize conversation control strategies
Maintain professionalism and adapt tone
Implement issue resolution techniques
Use de-escalation strategies
Close calls efficiently
Course Format
Duration:
1 hour on-demand video
Format:
Self-paced online course, access on mobile and TV
Resources:
Certificate of completion
Get Coupon on Udemy
Get on Udemy
GET THIS COUPON
Join our Telegram Channel 🎉
Join our Telegram Channel and never miss any Udemy coupon again!
🎯 Recently Posted
View all
18 minutes ago
L
Learnify IT
Python Course for App Developers: Build Your First App
about 1 hour ago
N
Nerding I/O
Complete Video Editing Course With Motion Graphics
about 3 hours ago
F
F.E Academy
Voice Cloning With Artificial Intelligence Audio Course
about 6 hours ago
J
Act For A Living
about 15 hours ago
J
Root Cause Analysis and 8D Problem Solving Step by Step
about 16 hours ago
M
Mohammed Asif Khan
Master MCSE : Windows Server 2022 OS Administration Course
about 16 hours ago
M
Mohammed Asif Khan
AWS EC2 : AWS Certified Solutions Architect - Associate
about 17 hours ago
V
Vijay Kumar
Android Course Build 3 Applications from Scratch with Java
Join our newsletter and get coupon codes directly to your inbox 🎉