Mastering Workplace Conflict Resolution Strategies

Course Overview

• Course Title: Mastering Workplace Conflict Resolution Strategies
• Instructor: Mike Pritula
• Target Audience:
  • HR professionals
  • Managers
  • Employees seeking effective strategies to manage and resolve workplace disputes
• Prerequisites:
  • No prior experience in conflict management is required.
  • Basic understanding of workplace dynamics can be helpful but is not mandatory.
  • A willingness to learn and apply new conflict resolution strategies in real-world scenarios.

Curriculum Highlights

• Key Topics Covered:
  • Understanding the Nature of Workplace Conflicts
  • Types and Stages of Conflict
  • Conflict Prevention Strategies
  • Effective Conflict Resolution Techniques
  • What Are Conflicts in the Team
  • Types of Conflict
  • Working with the Causes of Conflict
  • Various Conflict Situations in the Company and What to Do About Them
  • Preventing Conflict in the Company
  • Conflict Resolution
• Key Skills Learned:
  • Identify the core components, psychological roots, and common causes of conflicts within teams and organizations
  • Recognize different types of conflicts, understand how they escalate, and apply effective frameworks for conflict resolution
  • Learn proactive techniques to prevent conflicts through organizational practices, team assessments, and management interventions
  • Master negotiation skills, mediation strategies, and practical tools for resolving conflicts constructively in various scenarios

Course Format

• Duration: 4.5 hours on-demand video
• Format: Self-paced online course
• Resources:
  • 6 downloadable resources
  • Access on mobile and TV
  • Closed captions
  • Audio description in existing audio
  • Certificate of completion