Course Overview
- Course Title: Mastering Workplace Conflict Resolution Strategies
- Instructor: Mike Pritula
- Target Audience:
- HR professionals
- Managers
- Employees seeking effective strategies to manage and resolve workplace disputes
- Prerequisites:
- No prior experience in conflict management is required.
- Basic understanding of workplace dynamics can be helpful but is not mandatory.
- A willingness to learn and apply new conflict resolution strategies in real-world scenarios.
Curriculum Highlights
- Key Topics Covered:
- Understanding the Nature of Workplace Conflicts
- Types and Stages of Conflict
- Conflict Prevention Strategies
- Effective Conflict Resolution Techniques
- What Are Conflicts in the Team
- Types of Conflict
- Working with the Causes of Conflict
- Various Conflict Situations in the Company and What to Do About Them
- Preventing Conflict in the Company
- Conflict Resolution
- Key Skills Learned:
- Identify the core components, psychological roots, and common causes of conflicts within teams and organizations
- Recognize different types of conflicts, understand how they escalate, and apply effective frameworks for conflict resolution
- Learn proactive techniques to prevent conflicts through organizational practices, team assessments, and management interventions
- Master negotiation skills, mediation strategies, and practical tools for resolving conflicts constructively in various scenarios
Course Format
- Duration: 4.5 hours on-demand video
- Format: Self-paced online course
- Resources:
- 6 downloadable resources
- Access on mobile and TV
- Closed captions
- Audio description in existing audio
- Certificate of completion