IT Support & Troubleshooting Tips for Clinical Environments

Course Overview

• Course Title: IT Support & Troubleshooting Tips for Clinical Environments
• Instructor: John Courtenay
• Target Audience: IT Support Technicians, Healthcare IT Professionals
• Prerequisites: Intermediate level experience using Windows 10

Curriculum Highlights

• Key Topics Covered:
  • Various types of hardware & software typically found in clinical environments
  • Data protection with regards to GDPR and sensitive data
  • Infection control procedures for IT Support Technicians
  • Using Windows Compatibility Mode
  • Real-world case studies on typical support tickets found in hospitals
• Key Skills Learned:
  • Identifying and managing clinical IT hardware and software
  • Understanding and applying GDPR data protection protocols
  • Implementing infection control procedures in IT support
  • Troubleshooting common issues in healthcare IT environments
  • Navigating multi-departmental IT responsibilities in healthcare settings

Course Format

• Duration: 31 minutes on-demand video
• Format: Self-paced online course
• Resources:
  • 1 article
  • Access on mobile and TV
  • Certificate of completion