IT & Desktop Computer Support - Real World Troubleshooting

Course Overview

• Course Title: IT & Desktop Computer Support - Real World Troubleshooting
• Instructor: John Courtenay
• Target Audience: IT support professionals with at least a year's experience
• Prerequisites: To be an IT support professional with at least a year's experience

Curriculum Highlights

• Key Topics Covered:
  • Physical and logical troubleshooting
  • Troubleshooting hard disk failures
  • Identifying and troubleshooting memory issues
  • CMOS battery failures and their impact
  • PXE Booting and common issues
  • Legacy mode and UEFI boot modes
  • Motherboard beep codes
  • Domain trust relationships
  • 32-bit and 64-bit architectures and operating systems
  • DHCP and simultaneous connections
  • Guidance on troubleshooting resources
• Key Skills Learned:
  • Identifying and resolving hardware and software issues
  • Understanding boot modes and memory issues
  • Troubleshooting network and domain trust relationships
  • Utilizing internal knowledgebases and trusted resources

Course Format

• Duration: 32 minutes on-demand video
• Format: Self-paced online course
• Resources:
  • 1 article
  • Access on mobile and TV
  • Certificate of completion