Course Overview
- Course Title: IT & Desktop Computer Support - Real World Troubleshooting
- Instructor: John Courtenay
- Target Audience: IT support professionals with at least a year's experience
- Prerequisites: To be an IT support professional with at least a year's experience
Curriculum Highlights
- Key Topics Covered:
- Physical and logical troubleshooting
- Troubleshooting hard disk failures
- Identifying and troubleshooting memory issues
- CMOS battery failures and their impact
- PXE Booting and common issues
- Legacy mode and UEFI boot modes
- Motherboard beep codes
- Domain trust relationships
- 32-bit and 64-bit architectures and operating systems
- DHCP and simultaneous connections
- Guidance on troubleshooting resources
- Key Skills Learned:
- Identifying and resolving hardware and software issues
- Understanding boot modes and memory issues
- Troubleshooting network and domain trust relationships
- Utilizing internal knowledgebases and trusted resources
Course Format
- Duration: 32 minutes on-demand video
- Format: Self-paced online course
- Resources:
- 1 article
- Access on mobile and TV
- Certificate of completion