IT & Software

Information & Cyber Security Basics - IT Support Technicians

Course Overview

  • Course Title: Information & Cyber Security Basics - IT Support Technicians
  • Instructor: John Courtenay
  • Target Audience: IT Support Technicians with at least 1-2 years of professional experience
  • Prerequisites: To be an IT Support Technician with at least 1-2 years of professional experience

Curriculum Highlights

  • Key Topics Covered:
    • Physical and logical security methods
    • Auditing and accountability
    • File and folder permissions
    • Data retention policies
    • Activity logs and alerts
    • Dealing with external staff and contractors
    • Data protection and compliance
    • Handling information security breaches
    • Reporting obligations
    • Root cause analysis
  • Key Skills Learned:
    • Implementing physical and logical security measures
    • Monitoring and tracking actions through auditing
    • Managing file and folder permissions
    • Ensuring data retention compliance
    • Identifying security threats through activity logs
    • Managing external staff and contractors
    • Ensuring data protection compliance
    • Responding to information security breaches
    • Preparing and submitting security reports
    • Conducting root cause analysis

Course Format

  • Duration: 31 mins on-demand video
  • Format: Self-paced online course
  • Resources:
    • 1 article
    • Access on mobile and TV
    • Certificate of completion
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