HR Conflict Management and Emotional Intelligence 3.0

Course Overview

• Course Title: HR Conflict Management and Emotional Intelligence 3.0
• Instructor: Dr. José Prabhu J
• Target Audience: HR professionals, team leaders, employees seeking to enhance conflict resolution skills
• Prerequisites: Basic skills and ideas of conflict management and emotional intelligence

Curriculum Highlights

• Key Topics Covered:
  • Understanding Conflict in the Workplace
  • Conflict Resolution Strategies
  • Emotional Intelligence in Conflict Management
  • Applying Emotional Intelligence Techniques
  • Advanced Topics in Conflict Management and Emotional Intelligence
• Key Skills Learned:
  • Identifying sources and types of workplace conflicts
  • Applying conflict resolution strategies
  • Developing emotional intelligence competencies
  • Utilizing emotionally intelligent communication techniques
  • Implementing emotional intelligence principles in HR practices
  • Building strong interpersonal relationships
  • Demonstrating proficiency in conflict management and emotional intelligence principles

Course Format

• Duration: 1.5 hours on-demand video
• Format: Self-paced online course
• Resources:
  • Access on mobile and TV
  • Certificate of completion