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The Complete Concierge MasterClass
H
Hospitality Masterclass
4/5/2025
路
1 min read
Course Overview
Course Title:
The Complete Concierge MasterClass
Instructor:
Santi Roggio
Target Audience:
Hospitality professionals
Seasoned concierges
Aspiring concierges
Hotel management personnel
Prerequisites:
Willingness to be a great concierge
Curriculum Highlights
Key Topics Covered:
The history and purpose of the concierge
Concierge skills
The hotel hierarchy
Pre-arrival guest preparations
Guest arrival experience
Communication techniques
Building relationships with guests
Understanding guests for better recommendations
Handling external suppliers
Selling experiences
Managing guest complaints
Pre-departure guest preparations
Key Skills Learned:
Anticipating and fulfilling guest needs
Transforming challenges into opportunities
Creating bespoke guest experiences
Leveraging Les Clefs d'Or
Mastering personalized service
Course Format
Duration:
1 hour on-demand video
Format:
Self-paced online course
Resources:
Access on mobile and TV
Certificate of completion
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