Business

Customer Service with ChatGPT

Course Overview

  • Course Title: Customer Service with ChatGPT
  • Instructor: Peter Alkema
  • Target Audience: Sales professionals, customer service representatives, aspiring AI enthusiasts
  • Prerequisites:
    • Basic understanding of customer service principles and practices
    • Familiarity with using computers and navigating the internet
    • An interest in learning about AI technology and its applications in business

Curriculum Highlights

  • Key Topics Covered:

    • Basic functionalities of ChatGPT in customer service interactions
    • Benefits of utilizing ChatGPT in enhancing customer interactions and relationships
    • Real-life customer service scenarios using ChatGPT
    • Sales scenarios and lead conversion using ChatGPT
    • Real-life case studies of successful ChatGPT implementation
    • Customer engagement strategies using ChatGPT
    • Customizing ChatGPT interactions for personalized customer experiences
    • Handling customer inquiries efficiently using ChatGPT
    • Marketing outreach programs with ChatGPT
    • Customer engagement tactics and approaches for various industries
    • Sales lead identification and qualification using ChatGPT
    • Customized sales pitches using ChatGPT
    • Lead nurturing strategies using ChatGPT
    • Customer issue resolution using ChatGPT
    • Managing escalation scenarios with ChatGPT
    • Personalizing customer experiences using ChatGPT
    • Implementing ChatGPT in an omnichannel customer service environment
    • Analyzing customer data using ChatGPT
    • Automating customer relationship building activities using ChatGPT
    • Integrating ChatGPT with CRM systems
  • Key Skills Learned:

    • Building rapport with customers using ChatGPT
    • Personalizing customer engagement using ChatGPT
    • Handling customer inquiries efficiently using ChatGPT
    • Implementing ChatGPT for effective outreach
    • Enhancing customer satisfaction and loyalty using ChatGPT
    • Sales prospecting using ChatGPT
    • Customer issue resolution using ChatGPT
    • Developing personalized customer experiences using ChatGPT
    • Analyzing customer data to drive informed decisions using ChatGPT
    • Integrating ChatGPT with CRM systems
    • Creating AI-powered customer success strategies

Course Format

  • Duration: 5.5 hours on-demand video
  • Format: Self-paced online course
  • Resources:
    • 2 practice tests
    • Assignments
    • 2 articles
    • 107 downloadable resources
    • Access on mobile and TV
    • Certificate of completion
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