Customer Service with ChatGPT

Course Overview

• Course Title: Customer Service with ChatGPT
• Instructor: Peter Alkema
• Target Audience: Sales professionals, customer service representatives, aspiring AI enthusiasts
• Prerequisites:
  • Basic understanding of customer service principles and practices
  • Familiarity with using computers and navigating the internet
  • An interest in learning about AI technology and its applications in business

Curriculum Highlights

• Key Topics Covered:

  • Basic functionalities of ChatGPT in customer service interactions
  • Benefits of utilizing ChatGPT in enhancing customer interactions and relationships
  • Real-life customer service scenarios using ChatGPT
  • Sales scenarios and lead conversion using ChatGPT
  • Real-life case studies of successful ChatGPT implementation
  • Customer engagement strategies using ChatGPT
  • Customizing ChatGPT interactions for personalized customer experiences
  • Handling customer inquiries efficiently using ChatGPT
  • Marketing outreach programs with ChatGPT
  • Customer engagement tactics and approaches for various industries
  • Sales lead identification and qualification using ChatGPT
  • Customized sales pitches using ChatGPT
  • Lead nurturing strategies using ChatGPT
  • Customer issue resolution using ChatGPT
  • Managing escalation scenarios with ChatGPT
  • Personalizing customer experiences using ChatGPT
  • Implementing ChatGPT in an omnichannel customer service environment
  • Analyzing customer data using ChatGPT
  • Automating customer relationship building activities using ChatGPT
  • Integrating ChatGPT with CRM systems

• Key Skills Learned:

  • Building rapport with customers using ChatGPT
  • Personalizing customer engagement using ChatGPT
  • Handling customer inquiries efficiently using ChatGPT
  • Implementing ChatGPT for effective outreach
  • Enhancing customer satisfaction and loyalty using ChatGPT
  • Sales prospecting using ChatGPT
  • Customer issue resolution using ChatGPT
  • Developing personalized customer experiences using ChatGPT
  • Analyzing customer data to drive informed decisions using ChatGPT
  • Integrating ChatGPT with CRM systems
  • Creating AI-powered customer success strategies

Course Format

• Duration: 5.5 hours on-demand video
• Format: Self-paced online course
• Resources:
  • 2 practice tests
  • Assignments
  • 2 articles
  • 107 downloadable resources
  • Access on mobile and TV
  • Certificate of completion