Customer Service: Delivering Memorable Moments© with SERVE©

Course Overview

• Course Title: Customer Service: Delivering Memorable Moments with SERVE
• Instructor: Ica van Eeden
• Target Audience: All levels of experience, new and experienced servers
• Prerequisites: None

Curriculum Highlights

• Key Topics Covered:
  • Fast-tracking confidence in customer interactions
  • The unique S E R V E method for service delivery
  • Practical tools for consistent memorable moments
  • Empowerment with knowledge and experience for enjoyable service
• Key Skills Learned:
  • Confidence in handling customer interactions
  • Mastery of the 5-step S E R V E method
  • Ability to deliver consistent memorable moments
  • Practical skills for everyday interactions

Course Format

• Duration: 2 hours of on-demand video
• Format: Self-paced online course
• Resources:
  • 3 downloadable resources
  • Access on mobile and TV
  • Certificate of completion

Additional Information

• Course Description: Practical customer service training with the S E R V E method
• Instructor Background: CX Coach, Former Chief Customer/Experience Officer with over 25 years of experience in serving customers and clients