Effective Communication Skills for Healthcare Professionals

Course Overview

• Course Title: Effective Communication Skills for Healthcare Professionals
• Instructor: Bespoke Learning Solutions
• Target Audience:
  • Healthcare professionals
  • Caregivers
  • Individuals interested in improving communication skills in healthcare settings
• Prerequisites: None

Curriculum Highlights

• Key Topics Covered:
  • Introduction to Communication in Care Settings
  • Verbal Communication
  • Non-Verbal Communication
  • Written Communication
  • Communication with Diverse Groups
  • Communication with Individuals with Specific Needs
  • Communication in Challenging Situations
• Key Skills Learned:
  • Understanding verbal, non-verbal, and written communication methods in caregiving
  • Identifying communication barriers in health and social care
  • Implementing a structured approach to overcome communication barriers
  • Mastering clear and concise verbal communication strategies
  • Improving active listening and questioning techniques
  • Handling delicate discussions effectively
  • Utilizing body language and facial expressions for better interactions
  • Writing clear and professional emails and reports
  • Managing language barriers, cultural differences, and communication styles
  • Collaborating effectively with various healthcare professionals
  • Communicating with individuals with different needs
  • De-escalating conflicts and handling aggression
  • Delivering bad news and managing emotionally challenging situations
  • Enhancing and sustaining communication skills with valuable tools and resources

Course Format

• Duration: 2 hours on-demand video
• Format: Self-paced online course
• Resources:
  • 10 articles
  • Access on mobile and TV
  • Certificate of completion