Course Overview
- Course Title: Communicating Through Disagreement Master Class
- Instructor: Sameh Elsayed
- Target Audience:
- Business professionals
- Individuals seeking to improve communication skills
- Students and educators
- Prerequisites:
- Basic Business Knowledge
- Passion to learn Communication Skills
Curriculum Highlights
- Key Topics Covered:
- Role of disagreement in healthy communication
- Personal conflict styles and their impact
- Active listening skills
- Emotional regulation techniques
- Assertive communication strategies
- Constructive disagreement framing
- Challenging assumptions and biases
- De-escalation strategies
- Giving and receiving feedback
- Reflection on communication effectiveness
- Key Skills Learned:
- Recognizing the role of disagreement
- Identifying personal conflict styles
- Demonstrating active listening
- Applying emotional regulation
- Using assertive communication
- Framing disagreements constructively
- Challenging assumptions and biases
- Employing de-escalation strategies
- Practicing effective feedback
- Reflecting on communication effectiveness
Course Format
- Duration: 1 hour on-demand video
- Format: Self-paced online course
- Resources:
- Role play
- 2 practice tests
- Assignments
- 1 article
- 3 downloadable resources
- Access on mobile and TV
- Certificate of completion