Course Overview
- Course Title: Candidate Experience: путь кандидата, интервью и AI
- Instructor: Viktor Pritula
- Target Audience: HR professionals, recruiters, hiring managers
- Prerequisites:
- Experience in personnel selection at any stage (from response to offer)
- Basic knowledge of recruiting processes and interviews
- Desire to improve the quality of interaction with candidates
- Access to your current hiring funnel or practical cases
- Openness to new technologies and AI tools
- Readiness to implement changes in communication and processes
Curriculum Highlights
- Key Topics Covered:
- Designing the candidate journey from first contact to onboarding
- Setting up a fair and transparent selection process
- Ensuring correct, fast, and engaged communication
- Implementing principles of inclusivity and candidate care
- Training interviewers for quality interaction with candidates
- Using AI tools for automation and personalization
- Setting up collection and analysis of candidate feedback
- Building metrics: NPS, Time-to-Response, responsiveness
- Integrating candidate experience into company culture
- Key Skills Learned:
- Creating a candidate journey map
- Automating early stages and communications with AI
- Supporting candidates with frequency, format, and candidate care
- Preparing interviewers with training, inclusivity, and honesty
- Using AI tools for question generation, soft skills analysis, and training
- Measuring CX metrics: CSAT, Time-to-Response, offer rejection
- Collecting and analyzing feedback
- Utilizing ATS and feedback platforms
- Implementing AI for predictive analytics and dashboards
- Understanding the role of company culture in CX and transformation cases
Course Format
- Duration: 3.5 hours on-demand video
- Format: Self-paced online course
- Resources:
- Access on mobile and TV
- Certificate of completion