Business Process Management (BPM) – Design & Map Workflows

Course Overview

• Course Title: Business Process Management (BPM) – Design & Map Workflows
• Instructor: Mike Pritula
• Target Audience:
  • Professionals interested in improving workflows
  • Individuals involved in business process documentation
  • Those aiming to implement structured processes
• Prerequisites:
  • No prior experience in process design or business process documentation required
  • Basic understanding of company or department operations helpful but not mandatory
  • Access to a computer or tablet with internet
  • Interest in improving workflows and implementing structured processes
  • Familiarity with basic office tools (e.g., Microsoft Word, Excel, or Google Docs)
  • Willingness to apply templates and tools to real business scenarios

Curriculum Highlights

• Key Topics Covered:
  • Foundations of Process Documentation
  • Methodologies and Tools for Mapping
  • Implementation and Evaluation
  • Real-World Case Studies
  • Running a Process Design Project
• Key Skills Learned:
  • Understand the purpose and value of business process documentation
  • Identify which business processes should be described first
  • Apply global process description methodologies, including BPMN and flowcharts
  • Use process modeling software and ready-made templates for efficient documentation
  • Analyze, evaluate, and adjust described processes for better results
  • Implement process description projects from planning to rollout and monitoring
  • Build project teams and present process design initiatives to top management
  • Use real-world examples of HR processes
  • Integrate described processes into daily operations for consistency and quality control
  • Foster a culture of structured, repeatable, and optimized business processes within an organization

Course Format

• Duration: 3.5 hours on-demand video
• Format: Self-paced online course
• Resources:
  • 6 downloadable resources
  • Access on mobile and TV
  • Closed captions
  • Audio description in existing audio
  • Certificate of completion