Course Overview
- Course Title: Business Process Management (BPM) – Design & Map Workflows
- Instructor: Mike Pritula
- Target Audience:
- Professionals interested in improving workflows
- Individuals involved in business process documentation
- Those aiming to implement structured processes
- Prerequisites:
- No prior experience in process design or business process documentation required
- Basic understanding of company or department operations helpful but not mandatory
- Access to a computer or tablet with internet
- Interest in improving workflows and implementing structured processes
- Familiarity with basic office tools (e.g., Microsoft Word, Excel, or Google Docs)
- Willingness to apply templates and tools to real business scenarios
Curriculum Highlights
- Key Topics Covered:
- Foundations of Process Documentation
- Methodologies and Tools for Mapping
- Implementation and Evaluation
- Real-World Case Studies
- Running a Process Design Project
- Key Skills Learned:
- Understand the purpose and value of business process documentation
- Identify which business processes should be described first
- Apply global process description methodologies, including BPMN and flowcharts
- Use process modeling software and ready-made templates for efficient documentation
- Analyze, evaluate, and adjust described processes for better results
- Implement process description projects from planning to rollout and monitoring
- Build project teams and present process design initiatives to top management
- Use real-world examples of HR processes
- Integrate described processes into daily operations for consistency and quality control
- Foster a culture of structured, repeatable, and optimized business processes within an organization
Course Format
- Duration: 3.5 hours on-demand video
- Format: Self-paced online course
- Resources:
- 6 downloadable resources
- Access on mobile and TV
- Closed captions
- Audio description in existing audio
- Certificate of completion