AI-Powered Customer Experience (CX)

Course Overview

• Course Title: AI-Powered Customer Experience (CX)
• Instructor: MTF Institute of Management, Technology and Finance
• Target Audience:
  • CX managers
  • Marketers
  • UX professionals
  • Product owners
  • Data analysts
• Prerequisites:
  • Basic marketing or analytics familiarity is helpful but not mandatory
  • No prior coding required

Curriculum Highlights

• Key Topics Covered:
  • Mapping end-to-end customer journeys
  • Building AI-powered personalization
  • Applying user-psychology insights
  • Transforming raw data into CX dashboards
  • Mastering CX principles
  • Leveraging Generative AI
  • Strategizing AI in CX
• Key Skills Learned:
  • Analyzing customer behavior
  • Turning customer feedback into actionable insights
  • Building AI tools such as chatbots and recommendation engines
  • Applying psychological principles
  • Predicting churn and satisfaction using data
  • Designing and optimizing customer journeys
  • Implementing Generative AI solutions
  • Conducting user interviews and research methodologies
  • Building effective user onboarding experiences
  • Formulating Generative AI strategy
  • Analyzing Voice of the Customer (VoC) data

Course Format

• Duration: 6.5 hours on-demand video
• Format: Self-paced online course
• Resources:
  • 41 articles
  • 11 downloadable resources
  • Access on mobile and TV
  • Certificate of completion

Special Offer (If Applicable)

• Limited Time Coupon Code: N/A